Skip to content Skip to sidebar Skip to footer
Home / University,Health,Billing,Department

University Health Billing Department

  • Introduction to University Health Billing Department

  • Services provided by University Health Billing Department

    • Billing and Invoicing
    • Insurance Verification and Authorization
    • Patient Financial Counseling
    • Payment Arrangements and Assistance Programs
    • Third-Party Payer Coordination

  • Understanding Your Bill

    • Explanation of Charges
    • Payment Due Dates and Options
    • Dispute Resolution and Appeals Process

  • Insurance and Claims Processing

    • Acceptable Insurance Plans
    • Claims Filing Process
    • Appealing Insurance Denials
    • Coordination of Benefits

  • Financial Assistance Programs

    • Charity Care
    • Medicaid and Medicare Assistance
    • Sliding Fee Scale
    • Community Resources Referral

  • Contact Information and Hours of Operation

    • Phone and Fax Numbers
    • Physical and Mailing Address
    • Website and Email Support
    • Office Hours and Holiday Schedule

Introduction to University Health Billing Department

University Health Billing Department is a vital department that is responsible for managing the medical billing process for University Health System. The department's mission is to provide quality services to patients and ensure they receive accurate billing information. The department works diligently to make sure patients are informed about their financial responsibilities and have access to affordable payment options.

Services provided by University Health Billing Department

The following services are offered by University Health Billing Department:

Billing and Invoicing

When a patient receives medical treatment at University Health, the billing department will generate an invoice that reflects all the services rendered. The bill will be sent to the patient's insurance provider, and any remaining balance will be billed to the patient.

Insurance Verification and Authorization

University Health Billing Department can verify a patient's insurance coverage before they receive medical treatment to ensure that they are covered. The department also obtains authorization from insurance companies for pre-approved treatments.

Patient Financial Counseling

University Health Billing Department offers financial counseling services to help patients understand their medical bills and payment options. The department provides confidential assistance to patients with questions about their bills or concerns about their ability to pay.

Payment Arrangements and Assistance Programs

University Health Billing Department can assist patients in setting up payment plans and applying for financial assistance programs to help manage their medical bills. The department can also help patients apply for government-funded healthcare programs such as Medicaid and Medicare.

Third-Party Payer Coordination

University Health Billing Department can coordinate with third-party payers, such as insurance companies, to ensure timely payment of medical bills.

Understanding Your Bill

It is essential to understand your medical bill to avoid any confusion or misunderstanding. Here are some important things to keep in mind:

Explanation of Charges

University Health Billing Department provides a detailed explanation of all charges on a medical bill. Patients can contact the department for clarification on any charges they do not understand.

Payment Due Dates and Options

University Health Billing Department will include payment due dates on all invoices. The department offers various payment options such as online payments, mail-in payments, or in-person payments at the billing office.

Dispute Resolution and Appeals Process

If a patient disagrees with a charge on their medical bill, they can contact University Health Billing Department to dispute the charge. The department has an appeals process in place to ensure fair and timely resolution of disputes.

Insurance and Claims Processing

University Health Billing Department works directly with insurance companies to ensure timely processing of medical claims. Here are some essential things to keep in mind:

Acceptable Insurance Plans

University Health accepts most major health insurance plans. Patients should verify that their insurance plan is accepted by University Health before receiving medical treatment.

Claims Filing Process

University Health Billing Department will file medical claims with a patient's insurance provider on their behalf. Patients should make sure that their insurance information is up-to-date and accurate to avoid any delays in processing their claims.

Appealing Insurance Denials

If an insurance company denies a claim, University Health Billing Department can assist patients with filing an appeal. The department will work with the insurance provider to resolve any issues that may arise.

Coordination of Benefits

If a patient has more than one insurance plan, University Health Billing Department will coordinate benefits between the plans to ensure proper billing and payment.

Financial Assistance Programs

University Health Billing Department offers several financial assistance programs to help patients manage their medical bills. Here are some of the programs available:

Charity Care

Patients who are uninsured or underinsured and meet certain income and asset requirements may qualify for Charity Care, which is a program that provides free or reduced-cost medical care.

Medicaid and Medicare Assistance

University Health Billing Department can help patients apply for Medicaid and Medicare, which are government-funded healthcare programs.

Sliding Fee Scale

Patients who do not qualify for other financial assistance programs may be eligible for the Sliding Fee Scale, which offers discounted rates based on income and family size.

Community Resources Referral

University Health Billing Department can refer patients to community resources that provide additional financial assistance for medical bills.

Contact Information and Hours of Operation

Patients can contact University Health Billing Department using the following information:

Phone and Fax Numbers

Phone: 210-358-9500Fax: 210-358-9797

Physical and Mailing Address

4502 Medical DriveSan Antonio, TX 78229

Website and Email Support

Website: https://www.universityhealthsystem.com/patients-visitors/billing-insuranceEmail: billing@uhs-sa.com

Office Hours and Holiday Schedule

Monday - Friday: 8:00 am - 5:00 pmSaturday and Sunday: ClosedHoliday Schedule: University Health Billing Department is closed on most major holidays. Patients should check the website or contact the department for more information.

Frequently Asked Questions about University Health Billing Department

What payment options are available for University Health bills?

University Health Billing Department accepts payments through credit/debit card, e-check, cash, and check. Online payment options are also available through the patient portal.

How can I dispute a charge on my University Health bill?

If you believe there is an error on your University Health bill, contact the Billing Department immediately to dispute the charge. You can reach them by phone, email, or in-person.

What is the University Health Financial Assistance Program?

The University Health Financial Assistance Program provides financial assistance to patients who are uninsured, underinsured, or experiencing financial hardship. Eligible patients can receive discounts on services provided by University Health.

Can I set up a payment plan for my University Health bills?

Yes, University Health offers payment plans for eligible patients. Contact the Billing Department to discuss your options and set up a payment plan that works for you.

How can I access my University Health billing information?

You can access your University Health billing information through the patient portal. You can also contact the Billing Department for assistance with accessing your billing information.